Let's find the right answer.

Choose the right topic

A specific subject helps the team understand your request.

Email support@vaahansafe.com for setup, account, activation, order, delivery or replacement questions. For a privacy request, use the subject 'Privacy Inquiry'.

If your issue involves a payment, use a subject such as 'Payment review - order reference'. Refund handling is being developed; sending a message starts a review and is not a refund approval.

• Setup or activation: describe the step and the message you saw.
• Delivery: provide the order reference and the tracking status.
• Damaged sticker: describe the damage and keep the packaging.
• Privacy: explain the request without sending unnecessary sensitive data.

What to include

Send enough context to identify the issue, while keeping secrets out of your message.

Provide the relevant order or VaahanSafe reference, a short description, the approximate time of the issue and the steps you have already tried. Use the registered email or contact route where possible for account-specific questions.

A screenshot can help if you first hide unrelated personal information. For a payment review, share the transaction reference rather than a full bank statement or full payment-card details.

• Never send an OTP, password, card PIN or CVV.
• Never send the private activation scratch code.
• Do not include identity documents or medical information unless an authorized process specifically requires them.

What happens next

Support reviews the reported issue against the relevant account, order or product record.

You may be asked for clarification or to use the authenticated account flow before a sensitive change can be made. This helps ensure that a request is coming from the person authorized to manage the vehicle.

Delivery inquiries, duplicate payments, profile corrections and replacement requests require different checks. An inquiry does not itself change QR ownership, order status or refund status. Keep the references provided during the review.

Useful checks before contacting us

A few checks can make the next support step clearer.

Check the order and service status in your account. Review the activation or placement guide for the step you are completing. If the public view is unavailable, confirm that you are scanning the installed sticker for the right vehicle.

For a wider service issue, check the public status link in the footer. Avoid repeatedly paying or repeatedly submitting an activation proof while a status is unclear.