Shipping & Replacement Policy
Follow the physical kit from a confirmed order to delivery, and understand what to do if a sticker needs replacement.
Last updated: September 30, 2026In plain language.
Shipping is a separate stage after payment confirmation. Use the delivery details and tracking updates attached to your order. A replacement QR also requires an authorized connection to the correct vehicle; buying or receiving it alone does not complete that connection.
- Check address, contact details and delivery availability before paying.
- Use your actual order's dispatch and tracking information.
- Keep damaged packaging and conceal activation proofs in photos.
- Replacement eligibility, charges and service status require confirmation.
Before placing an order
A complete delivery address helps the courier reach the right place.
Enter the recipient name, address, locality, postal code and a reachable contact number. Review service availability, shipping charges and any delivery estimate shown for the actual order.
Do not rely on a website illustration as a delivery promise. If the address needs correction after checkout, contact support promptly with the order reference. A change may not be possible after dispatch.
Payment, preparation and dispatch
Each milestone means something different.
A confirmed payment means the payment was accepted for the order. Preparation means the kit is being handled for fulfillment. Dispatch means the parcel has been handed into the delivery process; it does not mean it has arrived.
Read the current status in your account. If the order has not progressed or its payment is unclear, contact support rather than starting a second purchase for the same issue.
- Payment confirmed: the financial status is confirmed.
- Prepared: the physical order is being fulfilled.
- Shipped: use the assigned tracking reference.
- Delivered: check that the correct parcel was received.
Tracking and delivery estimates
Courier updates can arrive separately from account updates.
Use the tracking link or reference associated with your shipment. A newly issued reference may take time to show its first carrier update. Regional coverage, weather, local restrictions and courier operations may affect delivery.
The estimate shown for your order is the relevant reference. This policy does not create a universal delivery deadline. Report a sustained delay or conflicting status with the order and tracking references.
A parcel did not arrive as expected
Keep the evidence needed for a delivery investigation.
For a delivery marked complete without receipt, check with the intended recipient and the permitted delivery location, then contact support. For a returned parcel or failed attempt, confirm whether the address and contact details were correct.
For an incomplete, wrong or damaged kit, keep the packaging and provide clear photographs if useful. Do not reveal the activation panel. Any re-dispatch, replacement, fee or other remedy must be confirmed following review.
A lost or damaged installed sticker
Stop relying on a marker that no longer scans reliably.
Wear, peeling, dirt, glass repair or loss can make a QR unsuitable for use. Review your vehicle and QR status in the account, and contact replacement support when a new marker is needed.
Do not print another owner's QR, reuse a private activation proof, or assume a removed sticker has been retired simply because it is no longer on the vehicle. Follow the authorized replacement process for the vehicle identity.
How replacement works
Physical delivery and digital connection both need to be completed correctly.
A replacement request requires checks that you are authorized to manage the vehicle and that the current QR can be replaced. Support or the customer flow should confirm eligibility, any charges and the next steps before you proceed.
The old and new QR need distinct, clear states. Review the confirmed connection and test the new sticker after installation. Do not assume the new QR is usable solely because it has arrived.
- Report the existing sticker issue.
- Confirm ownership and replacement eligibility.
- Review any confirmed cost and delivery information.
- Complete the replacement connection and test the scan.
Shipping support and related policies
An inquiry starts a review; it does not automatically refund or replace an order.
Email support@vaahansafe.com with the order and tracking references and a short description. Keep all confirmation messages for an approved resolution.
Read the Refund Policy for payment and refund questions. Nothing in this shipping policy removes a remedy required under applicable consumer law.
Need help understanding this document?
Contact support