Collection Overview
To avoid fragmenting commercial and service policies across confusing separate pages, VaahanSafe groups all order, subscription, shipping, and replacement guidelines into this unified operational reference.
Explore the four clear sub-guides below to understand how our services, orders, and support mechanisms operate.
07A Plans & Subscriptions
A fundamental concept in VaahanSafe is the clear separation between your physical vehicle identity and the optional service plans surrounding it.
• QR Identity: Represents your vehicle's physical decal, edge resolver route, and essential public safety view.
• Subscription Plan: Represents value-added cloud communication capabilities, such as automated multi-contact relay chaining, scheduled parking alerts, and prioritized operational monitoring.
QR IDENTITY ≠ PLAN. Your vehicle identity remains linked to your vehicle decal. Upgrading or modifying a subscription plan alters cloud notification features without altering your decal's physical placement or identity mapping.
07B Purchase & Refund Guide
Completed purchases of custom-manufactured or security-sealed VaahanSafe decal kits and active digital services are generally non-refundable.
Because each physical kit involves unique cryptographic serialization, personalized fulfillment, and anti-fraud packaging, kits cannot be restocked once dispatched.
NO REFUND DOES NOT MEAN NO SUPPORT. If you encounter a technical failure, duplicate billing error, shipping damage, or carrier non-delivery, our dedicated support team resolves the problem through verification, re-dispatch, or account correction.
Evaluating Common Scenarios
• Change of mind: Ineligible for refund once package is dispatched or digital token is claimed.
• Duplicate charge: Fully verified and credited back to original payment instrument.
• Failed transaction: Handled automatically by payment gateway within 5–7 banking days.
• Defective or damaged in transit: Eligible for prompt verified replacement without additional charge.
07C Shipping & Courier Guide
For online decal kit orders, VaahanSafe coordinates dispatch via reputed domestic courier and postal logistics partners across India.
• Order Processing: Orders are validated, verified, and sent for serialized kit packaging.
• Dispatch & Tracking: Once dispatched, an automated dispatch notification with courier tracking AWB is sent via SMS and email.
• Delivery Address: Ensure complete postal address including PIN code and landmark.
• Address Correction: Address corrections must be submitted before order dispatch occurs.
07D QR Replacement Guide
When a vehicle windshield is damaged, replaced, or a motorcycle decal is abraded, you do not need to discard your vehicle identity or configuration.
Our replacement architecture allows you to decouple the retired decal and link a fresh replacement decal while preserving all vehicle settings, emergency contacts, and notification preferences.
REPLACEMENT ≠ REFUND. A damaged decal entitles the owner to request a replacement unit under our replacement policy, but does not constitute grounds for cash refund of past subscription or initial purchase fees.
Replacement Workflow
1. Request: Submit a replacement request via the Help Center (/help/replacement) indicating vehicle registration.
2. Verification: Verify account ownership via OTP authentication.
3. Dispatch / Retail Pair: Order a replacement decal or pair a new retail kit using your dashboard.
4. Transition: The old QR is retired; the new QR immediately resolves to your existing vehicle record.