Something happened
to your QR?
Find the appropriate next step if your VaahanSafe QR is damaged, lost or otherwise unusable. Our replacement workflow links a fresh decal to your existing vehicle identity.
What happened to your QR?
Select your situation below for tailored resolution guidance and immediate next steps.
My QR is physically damaged.
Physical abrasion, windshield replacement, or severe stone chip impacts can compromise the high-contrast optical grid. If camera autofocus cannot consistently resolve the code, requesting a replacement decal preserves continuous roadside safety.
Log into your dashboard, select the affected vehicle, and file a replacement request under 'My QR'. Once the replacement is approved, your prior QR code is revoked and the new decal is linked to your existing vehicle record.
The replacement journey.
Follow these six clear steps to request a new physical decal while keeping your vehicle profile active.
Identify the Issue
Determine whether the QR decal is scratched, lost, or degraded due to windshield replacement.
Open Your Account
Sign in to your customer dashboard at app.vaahansafe.com using your registered mobile number.
Select Vehicle / QR
Locate the affected vehicle in your garage list and navigate to the 'My QR' settings tab.
Request Replacement
Submit a replacement order. State the reason (e.g. glass repair or unreadable decal) for records.
Complete Verification
Confirm your registered dispatch address and verify your identity through secure mobile authorization.
Follow Replacement Process
Receive your new automotive decal. Follow the placement guide and verify continuity upon arrival.
How identity continuity works.
Where supported, the replacement process connects the new physical QR decal to your existing vehicle identity without disrupting your configured emergency contacts or past safety profile.
Commercial Policy Distinction
A replacement request provisions a new physical decal asset and binds it to your existing vehicle record. It is not an order cancellation or money-back refund. In accordance with our commercial policy, completed decal orders and subscription activations are generally non-refundable.
Start your replacement request.
Open your private customer portal, select your vehicle, and submit your replacement order. Your existing emergency contacts transfer automatically upon pairing.